Some issues with your building’s doors can wait, like a handle that’s a little loose or a door that slides a bit slower than it should. These don’t stop your day or cause a risk to anyone using the entrance.

But other problems demand immediate action because they put security or safety at risk. Recognizing when to schedule an emergency door service call is important to keep your building secure and your people safe.

The Doors Are Stuck Open or Closed

If your sliding or swinging doors won't move, you have a major security breach or safety hazard on your hands. A door stuck in the open position invites theft, weather damage, and unauthorized entry. Conversely, a door stuck in the closed position blocks fire escape routes and violates building codes.

This problem usually indicates a mechanical failure in the track assembly, a misalignment, or a seized motor. You can't leave your building vulnerable or non-compliant overnight—schedule an emergency door service all immediately to restore the physical security of your perimeter.

Safety Sensors Stop Responding

Modern automatic doors rely on complex motion and presence sensors to operate safely. If the door closes while someone stands in the threshold or refuses to open when a person approaches, the sensor system has failed. This malfunction puts every pedestrian at risk of serious physical injury.

Treat erratic sensor behavior as an immediate emergency. If the safety mechanisms aren't triggering correctly, shut the door down and call for service right away to prevent a lawsuit or injury.

Shattered or Cracked Glass Panels

Impact damage, vandalism, or stress fractures compromise the structural integrity of your entrance. Even a small crack can cause the entire tempered glass pane to shatter unexpectedly. This exposes your facility to the elements and creates dangerous debris that could hurt customers or staff.

You need to cordon off the area and request urgent support to replace the glass or board up the opening. Don't wait until the glass falls out completely to address the damage.

Loud Grinding or Screeching Noises

Automatic doors should operate silently. If you hear loud grinding, screeching, or banging sounds, internal components are actively destroying themselves.

This noise often signals that a gearbox is stripping or a roller has shattered. Continuing to operate the door will cause catastrophic failure and more expensive repairs. Shutting off power and calling a technician immediately prevents further damage to the motor and operator system.

Restore Security and Functionality Now

If you notice any of these issues with your automatic doors, it’s time to schedule an emergency door service call. Delaying repairs can cause further damage to your assets or even put people at risk—outcomes you definitely want to avoid.

If you're dealing with an automatic door that's stuck, unresponsive, or physically damaged, and need it fixed right away, contact Pacific Entrance. We offer emergency automatic door repair services so you can get back to normal operations quickly. Our technicians will get to your site as soon as possible and resolve the issue at hand.